Customer support
- Inside KSA 8001180008
- Outside KSA 920011444
- @AskSTCBank
We’re here to help. For general queries, including partnership opportunities, please call us.
Support
We’re available to serve you around the clock.
What do you need to know?
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FAQs
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Should I verify my account through IAM?
No, your bank and its services will be within your hands 24/7.
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Is there a minimum balance required for an STC Bank account?
No minimum balance is required.
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Can I transfer money to my contacts by phone number, or I should transfer via an IBAN?
You can transfer in different ways; phone number, account number, or IBAN.
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Can I have my monthly salary in my STC Bank account?
You can share your account number and IBAN with your employer to enjoy all STC Bank benefits.
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What will happen to my old account number in ANB and Riyad banks?
It will be canceled, and you'll get a new account number and IBAN for your STC Bank account.
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Can I transfer the domestic workers’ salaries which will be received on the same day?
Yes, via Musaned service.
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Will STC Bank cards have different tiers based on the yearly average balance?
No, you can choose your preferred card.
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Will STC Bank have merchant services\portal?
Yes, we’ll continue to provide merchant services through the portal with additional and new services.
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Will it be company\merchant and individual accounts?
You must be +18 years old.
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Will STC Bank have both company/merchant and individual accounts?
Yes, both companies/merchants and individuals can enjoy STC Bank benefits and services.
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Can I digitally open a merchant account with STC Bank online?
You can open a merchant account through the STC Bank onboarding link.
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Does STC Bank have a business portal?
Yes, the business portal allows you to view and execute transactions.
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Will STC Bank offer merchant services?
STC Bank will provide merchant services through the portal, offering additional and new services.
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What payment options are available through STC Bank?
STC Bank offers various payment options, including Business Payments, QR Payments, Online Payments, Payroll, and Payouts.
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Can I transfer money via IBAN to beneficiaries outside and within the bank?
You can transfer funds to any local bank using IBAN instantly.
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Can I transfer salaries to my employees and obtain the WPS file?
You can link your account with Mudad to transfer salaries and comply with WPS requirements.
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What will happen to my old IBAN account number in ANB and Riyad Bank?
It will be canceled, and you will receive a new account number and IBAN for your STC Bank account.
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Is there a minimum balance required for an STC Bank account?
No minimum balance is required.
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Will there be physical branches for STC Bank?
No, your bank and its services will be available 24/7 in your hands.
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How can I activate STC Bank as a payment method in my store?
You can activate the service by contacting STC Bank representatives at (920011444) or your service provider.
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Can I transfer funds from a merchant account to individuals using the bulk upload feature by phone number?
You can execute transactions through the merchant portal or our B2B channel using APIs.
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